The Frequent Traveler Q & A: Broken promises and changing rules
<p>My daughter flew Air Canada from Tel Aviv to Ottawa, changing planes in Toronto. As there was a four-hour delay, she was told that she would be put up overnight at a hotel in Toronto at Air Canada's expense. Arriving in Toronto at 11:30 p.m., Air Canada denied knowledge of any arrangements made in Israel, and they would not pay for a thing. Furthermore, in reweighing, her baggage (just fine in Israel) was suddenly "overweight," and she had to pay excess baggage charges. I have written and called Air Canada many times, with no response. Can you please help? <strong><em>Tzvi Snitz, Hedarah, Israel</em></strong></p>
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Added on: Aug 19, 2007 in
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